Set Up and FAQ's

Receiving a fax:
Just give out your fax # and anything sent will appear in your inbox as a .pdf file. Faxes are sent to your e-mail address as listed in the My Account settings. You can change that e-mail anytime. Typically, faxes can take up to 30 seconds per page to process from the outgoing fax machine, through our fax servers, and then on to your e-mail account. So, a 10 page fax might take a couple of minutes to arrive.

Sending a fax:
Log into your account at Faxtopia and click the 'Web to Fax' button. Enter the recipients name and the subject. Then enter the fax number.
   —   Be sure to enter 1 plus the fax number with no spaces or dashes.—
The cover page content is optional. Click on 'browse' and select any document on your computer. While there is no formal limit on the number of pages you can send outbound, larger faxes (over 30 pages) can have a higher failure rate.
Click 'Send Fax Now' and you will receive a confirmation of a successful transmission.

'Processing time' when sending an internet fax is typically a function of the receiving fax machine. Older faxes may be busy for several minutes when receiving large faxes. Newer machines will store a fax in their memory and disconnect the line quickly. Our servers will make several attempts but if the receiving line is bust for an extended period then the fax will 'fail'.

Receiving faxes to multiple e-mail accounts
We can configure your account to send incoming faxes to 2 separate e-mail accounts. Al faxed received will be sent to both addresses. Note that this will double your page count (towards the 500 pages per month limit)
Just send us an e-mail with the 2 e-mail addresses and we will configure your account.

Sharing your fax account:
You can share your account with others. If you ned to send someone a fax and they don't have a machine, then you can simply change your e-mail address to theirs, send the fax, and then change back to your e-mail address. You can also give them access to your online fax account so that they can send faxes from their computer. It's always best to reset your password before sharing it with anyone. Remember, the account is still limited to 500 pages per month.

Organizing your faxes:
When you receive a fax it has a random numeric file name assigned by the fax servers. You can rename it to anything appropriate when you save it to your local computer. This will keep you well organized!

Monthly Limit: 500 pages, inbound or outbound anywhere in the U.S.
Limits are based on 'connection time' as that is how the long distance carriers bill us. We have set the time allocation to be approximately 500 pages. However, some fax machines receive faxes quicker than others, so you will probably be able to send and receive more than 500 pages per month. If you ever reach your limit in any given month just send us an e-mail and we'll add some time to your account.

Update your credit card:
Use this Fax Account Update Form to update your credit card info.

Porting your existing fax number:
We can port most fax numbers to our web fax service. While each carrier has different rules, typically you can fill out our fax porting application and send it to us. Typical charges from carriers are $30 to $50-. We do not charge any additional fees on our side. The porting process can take up to two weeks. While waiting for your number to be ported over to our servers your number should continue to resolve to your existing carrier. The first step is to sign up for a new account choosing any random fax number. Once the porting is complete we will adjust your account for the ported number. NOTE: efax does not typically allow their numbers to be ported away from them.
Click here for the fax number porting authorization form.

Overseas faxing: There is no additional charge for faxes sent overseas. However, your monthly limit will be reduced based on rates of individual countries. i.e.; 500 pages to anywhere in the US or Canada equals approximately 400 pages to Great Britain and only 200 pages to China.
Some countries are blocked due to a history of phone charge fraud issues including Kazakhstan, North Korea, Belarus, Cambodia, Tuvalu, and others.

Signing a fax online:
While software exists to allow digital signatures (Adobe Illustrator) there is really no practical option to getting ink on the page. The best practice is to just print whatever page needs a signature, sign it, and then manually fax or mail it.

Support:
Not much support is typically needed with a web fax system. Everything happens on
our servers, which are monitored continuously. If you ever need to contact us please
send an e-mail to support@faxtopia.com

Canceling your account:
You can cancel anytime simply by logging into your account and clicking on the cancel account button. Automatic billing is done every month on your sign up date. Once you cancel, there will be no further charges to your account and your fax number will be disconnected.

Web Fax Affiliate Program:
Offer Faxtopia services by placing a link on your website. We'll pay you $25- for every referring click.
Click here for the Web Fax Affiliate Program