If your fax number, or the number you are trying to sent to is not working the first test is to dial the number from a phone. You should hear a fax tone within 2 rings. If there is no answer or a busy signal then there is an issue with the underlying carrier or the recipients fax machine.
We provide full support to our customers via both e-mail and phone and respond quickly to all support requests. Call us or click here to e-mail us about any support issue.
Incoming faxes take approximately one minute per page to arrive. Thus, a 10 page fax should arrive in ten minutes. There should never be a busy signal from us.
Accounts are billed monthly, in advance, through your credit card. You may cancel the account anytime.
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Our full Terms of Service can be seen here.