FAXtopia Internet Fax

 

E-mail Fax Set Up and FAQ's

Choosing a Fax Number:
We can port your existing fax number or you can choose a new one. We have most area codes available. We do not offer toll free numbers.

Receiving a Fax:
Faxes will arrive in your inbox as a pdf attachment to your e-mail address. Typically, faxes can take up to one minute per page to process and arrive in your e-mail account. Thus, a ten page fax might take ten minutes to arrive. The sender will receive a standard confirmation.

Missing Faxes:
If you suspect that your faxes are not arriving you can test the fax number by dialing it from any standard phone line. You should hear the fax tone within one ring and there should never be a busy signal. If you find any problem please contact us.

Receiving Faxes to Multiple e-mail Addresses:
You can receive incoming faxes at two separate e-mail addresses. All faxes received will be sent to both addresses. Add this on your 'My Account' page. There is no additional cost.

Monthly Limits:
1,000 pages inbound faxes or 100 outbound anywhere in the U.S. If you ever reach your monthly limits just send us an e-mail and we'll add some extra capacity to your account. There is no additional charge for temporarily increasing your inbound limits. Outbound faxing has additional costs and we can offer higher volume fax accounts. We do not offer high volume 'automated' outbound faxing.

Outbound Fax Limits - 'Over Limit Error':
You can send up to 100 outbound 'pages' per month from the FAXtopia web portal. Once you hit that limit you will get an Over Limit Error. If you need higher outbound volumes check our page on outbound faxing.

Sending a Fax:
Log into your account at FAXtopia and click the 'Web to Fax' button. Enter the recipients name and the subject. Then enter the fax number including 1 plus the fax number with no spaces or dashes.

While there is no formal limit on the number of pages you can send outbound, larger faxes (over 30 pages) can have a higher failure rate. Also, scanned documents should be scanned at a lower resolution (100 DPI max). Larger file sizes are difficult to fax out. Much of this can depend on the receiving fax capabilities.

You will receive an e-mail confirmation of a successful transmission.

'Processing time' when sending an internet fax is typically a function of the receiving fax machine. Older fax machines may be busy for several minutes when receiving other faxes. Newer machines will store a fax in their memory and disconnect the line quickly. Our servers will make 3 attempts but if the receiving line is busy for an extended period then the fax will 'fail'. You will get an e-mailed notice of the failure, probably stating 'Line Busy'. Simply attempt to send it again later.

Signing a Fax Online:
While software exists to allow digital signatures there is really no simple option to getting ink on a .pdf page. The current best practice is still to print whatever page needs a signature, sign it, and then manually fax or mail it back to the sender.

Live Support:
Not much support is typically needed with our web fax systems. Everything happens on our servers, which are monitored continuously. If you ever need something please call us at 303 346 8005 or send an e-mail to support@FAXtopia.com

Update your Credit Card:
We send out multiple automated notices starting 30 days prior to your credit card expiration date. If we do not get a reply then the account is cancelled and the fax number is returned to the pool of available numbers. No further charges will be attempted on your credit card.

You can easily update your credit card by logging into your account and clicking on the My Account tab and clicking on the Update Credit Card button. If you do not respond or contact us the account will be automatically deleted after 4 e-mailed notices.
You can also use this Fax Account Update Form to update your credit card info.

Converting From a Fax Machine to an e-mail Fax
Receive all your faxes electronically. You can save them locally on your computer and send them out as e-mail attachments. Web faxes arrive quickly and clean as a .pdf attachment in your standard e-mail box. See some additional comments and recommendations on converting to e-mail fax.

Canceling your account:
You may cancel anytime simply by logging into your account and clicking on the cancel account button. Once you cancel, there will be no further charges to your account. One last charge may appear on you credit card for the final month of service. However, there are no cancellation fees or extra charges. Your fax number will be returned to the pool of available numbers. Our Terms of Service can be seen here.

Links and FAQ's